In the dynamic world of molecular biology, turning groundbreaking ideas into reality requires more than just innovation—it demands a reliable and accessible partner. At Biolytic Lab Performance, Inc., we understand the importance of seamlessly integrating oligo synthesis into our customers’ workflows and procedures. Our end-to-end oligo synthesis solutions are designed to effortlessly fit into the creative processes of our customers, transforming their ideas into high-quality oligonucleotides. We focus on the accessibility, reliability, and cost-efficiency for our solutions, emphasizing both the cutting-edge technology we offer and the exceptional support from our Applications Team and Technical Support.
Introducing: The Applications Team and Technical Support
Behind every successful innovation is a dedicated team providing support. Biolytic’s Applications Team, led by Synthesis Consumables Specialist Jarrod Zehm, and our Technical Support Team, represented by Technical Support Engineer Takia Sharfuddin, play crucial roles in the success of our customers.
Applications Team: Crafting Success Protocols
The Applications Team is adept at developing protocols for Dr. Oligo instruments, meticulously designed to integrate seamlessly with Biolytic’s synthesis consumables. In addition to standard protocols for general oligo synthesis, the team offers support in crafting nonstandard protocols tailored to meet unique synthesis needs.
Beyond protocol development, the team extends its support to troubleshooting. If customers encounter issues like low yields or purity, the Applications Team, in collaboration with Biolytic Support, analyzes synthesis logs and inspects analytical data. This ensures that customers receive timely assistance and suggestions for protocol improvements, addressing challenges effectively.
The Applications Team actively engages in discussions with both current and potential customers. These conversations aim to enhance customers’ understanding of the potential and limitations of oligo synthesis instruments and accessories. Through ongoing dialogue, the team establishes a connection that goes beyond technical support, providing valuable insights for a more informed research journey.
Comprised of experienced professionals with many years in oligo synthesis and related technology, the Applications Team brings knowledgeable information regarding your instrument, accessory, parts, or general oligo synthesis questions. According to Jarrod Zehm, “Our team includes and works with industry veterans in oligo synthesis, each with decades of experience and a strong interest in staying updated on the latest advancements in the field.” Their dedication to staying informed about the latest developments solidifies their status as genuine experts in the world of oligo synthesis.
Technical Support: Ensuring a Smooth Synthesis Journey
As a pivotal role of Biolytic Support, we are steadfast in our commitment to ensuring a seamless Oligo Synthesis process for our valued customers. Heeding Takia Sharfuddin’s insightful words, “Our dedication to customer satisfaction is unwavering; we strive to ensure that all our customers are pleased with both our product and the support they receive.” We actively encourage customers to promptly engage with us for any technical difficulties or queries, and our dedicated team works tirelessly to provide timely and effective solutions.
Biolytic Technical Support takes pride in offering comprehensive assistance throughout the Oligo synthesis journey. From guidance on consumables, to furnishing customized protocols, and conducting expert analyses of produced oligos, we ensure a thorough and supportive experience. Managing software-related concerns and assisting customers in identifying the correct part numbers further exemplifies our commitment to delivering top-notch support.
In our unwavering pursuit of superior customer support, we prioritize understanding the unique needs and concerns of each customer. Active engagement through preferred communication channels, such as email or phone calls, is our standard practice. Prepared to facilitate video conferences or on-site meetings, when necessary, we strive to comprehensively understand and resolve issues, ensuring the most effective solutions for our customers.
Our approach involves asking targeted questions to identify the root cause of customer requests, thereby enhancing their journey with Biolytic in oligo synthesis. We maintain open lines of communication, conducting follow-ups until we receive confirmation that the customer’s issue has been resolved or their concern has been addressed.
We provide customers with a feedback form to assess their experience with our service, valuing their input as a tool for continuous growth and improvement. Biolytic’s dedication to customer satisfaction remains steadfast, ensuring that all our customers not only find contentment in our product but also take pleasure in the support they receive from Biolytic.
Join the Journey: “From Idea 💡 to Oligo 🧬”
Biolytic Lab Performance, Inc. invites you to embark on a journey of innovation “From Idea to Oligo”. Discover how our end-to-end oligo synthesis solutions can seamlessly integrate into your workflows, allowing your ideas to take center stage. With a focus on accessibility, reliability, and cost-efficiency, Biolytic is your trusted partner in turning inspiration into reality.
