At Biolytic Lab Performance, we believe the best partnerships begin with direct access to the people who build, support, and stand behind the technology. We invite our customers to speak directly with our CEO, accompanied by our in-house chemistry experts, for a personalized oligo synthesis consultation.
When someone reaches out to Biolytic, their first real conversation is with people who understand oligo synthesis. You meet with James Demmitt, our CEO, and our chemistry experts to talk through your workflow and what you are trying to build. These sessions are real conversations where you can ask anything and get direct answers that are backed by over 30 years of oligo synthesis experience.
We meet you where you are, whether you’re completely new to oligo synthesis, or an oligo expert looking to expand on your workflow.
A typical consultation with our team covers topics like:
• Your current workflow
We start by understanding how you’re synthesizing today. Throughput, sequences, modifications, and turnaround expectations. This gives us the context to suggest the right Dr. Oligo configuration or workflow adjustments.
• Instrument selection
Depending on your needs, we compare models like the Dr. Oligo 12, Dr. Oligo 48, Dr. Oligo 192XLc or Dr. Oligo 768XLc. For example, many labs come to us unsure whether they should start with a Dr. Oligo 12 or 48. In these sessions, we look at throughput needs, chemistry requirements, plate or column formats, and growth plans to find the right fit.
• Chemistry guidance and sequence considerations
Many customers come to us to talk through the types of sequences they plan to make. We review their expected sequence lengths, desired modifications, backbone chemistry, and any specialized bases they want to incorporate. From there, we discuss what’s feasible, what limitations to expect, and how different chemistries behave on various Dr. Oligo models. These conversations help determine which instrument makes the most sense for their use case and ensure the system they choose can support the chemistry they need from the very beginning.
• Customization and special project needs
All of our instruments are highly customizable, and a big part of the consultation is understanding exactly what your workflow requires. For groups with specialized needs, we talk through how the system can be configured to support it. This can include modifying bottle configurations, add special add-ons, or choosing between a basic or deluxe model. We also offer custom column formats tailored to specific chemistries or throughput needs. The goal is to make sure the instrument you receive is built to match your project needs.
What Happens After You Purchase a Dr. Oligo?
Buying the instrument is only the start. From installation to your first successful syntheses and beyond, our team stays with you through every step.
When you invest in a Dr. Oligo system, you unlock ongoing support built to keep your workflow running smoothly, efficiently, and confidently. Our commitment doesn’t stop at installation, it becomes an ongoing relationship if you want it to. Here’s what you can expect:
Technical Support When You Need It
Our technical support team helps you stay productive with fast troubleshooting and clear guidance. Most issues are resolved the same day, and we walk you through the steps. Whether you’re troubleshooting a synthesis issue, setting up a new workflow, or fine-tuning your system, we’re available through phone, email, or remote video calls to provide fast, practical guidance. You’re never left to figure things out alone.
Get technical support here: Biolytic Lab Performance, Inc | Contact Us
Service Plans, Preventative Maintenance, and On-Site Support to Protect Your Investment
Biolytic offers maintenance and service plan options designed to maximize uptime, extend instrument life, and ensure consistent performance across every synthesis run based on your needs. Our service plans include scheduled preventive maintenance and priority support so your system stays in spec. We cover flow paths, valves, calibrations and pressures so your workflow stays consistent.
Explore our services here: Laboratory Equipment Repair and Services | Biolytic – Dr. Oligo DNA RNA Oligo Synthesizer
Chemistry & Workflow Consultations
From optimizing yields to refining synthesis protocol strategies, our chemistry experts are available for ongoing consultations. We provide guidance that evolves with your lab’s needs. If you are moving from outsourcing to in-house synthesis or scaling your throughput, our chemistry team works with you hands-on. We review your protocols, plate maps, yields and challenges together so you can get consistent results.
Find additional oligo synthesis resources here: Resources | Biolytic Lab Performance, Inc
Custom Columns & Specialized Services
Every lab is different. That’s why Biolytic offers custom columns and tailored synthesis solutions to match your specific requirements. Your workflow can grow without outgrowing your system. We manufacture custom synthesis columns in-house and test each lot for flow rate and performance. You can choose porosity, scale and modifications. We can pack with Biolytic CPG or your own. Our instruments are fully customizable, down to bottle configuration or special add-ons or requests.
Learn more about our custom columns service here: Biolytic Lab Performance, Inc | Custom Synthesis Columns
Purchasing a Dr. Oligo is the beginning of a long-term partnership, powered by leadership-level accessibility, technical depth, and unwavering support. If you’re ready to explore your options or evaluate what’s possible for your lab, we invite you to schedule a session with our CEO and chemistry experts.
Email us directly at sales@biolytic.com, or contact us here: Biolytic Lab Performance, Inc | Contact Us
