Effective January 20th 2025, Biolytic Lab Performance, Inc. is excited to introduce a new technical support structure designed to provide more flexibility and faster resolutions for your technical needs. As a provider of end-to-end oligo synthesis solutions, we understand how crucial it is to have reliable technical support when you need it most.
With our new structure, you’ll gain access to specialized, expert teams who can quickly resolve your oligo synthesis issues. Whether you need routine assistance or rapid response to urgent problems, this updated approach ensures that your concerns are addressed promptly, minimizing downtime and keeping your operations running smoothly.
Complimentary Support: For customers without an active service plan or warranty, we offer 4 hours of complimentary support. This initial period allows us to address your oligo synthesis questions, troubleshoot issues, and determine if further assistance is required.
Extended Support: If additional help is needed, we provide flexible, extended support options that allow you to purchase additional hours in one-hour increments. This means you can access only the support you need, without long-term commitments.
Our new support model allows us to offer more personalized attention, giving you tailored solutions based on your specific setup and challenges. This helps ensure that the technical assistance you receive is both efficient and effective. Plus, our transparent billing structure means you’ll always know exactly what you’re paying for, with clear expectations about service and costs.
Extended Technical Support Options:
- Standard Support: Our dedicated team provides systematic solutions for your oligo synthesis inquiries.
- Priority Support: For urgent or complex issues, this option offers rapid response, minimizing operational delays and maximizing productivity.
This new support structure will deliver the high-quality service and flexibility you need to keep your oligo synthesis operations running smoothly. For more information or to request a quote, please contact us.
Thank you for choosing Biolytic Lab Performance, Inc.!
